Contact FxPro
Malaysian traders operate in the GMT+8 time zone, which places the local trading day squarely within the Asian session and the early hours of the European open. Knowing which support channel to use – and when – makes a real difference in how quickly issues get resolved.
Table of Contents
Support Channels and Working Hours
FxPro offers three primary contact channels accessible to traders in Malaysia. There is no dedicated local office, but multilingual agents handle English-language queries around the clock during market days. The Dubai line (+971 4 4243023) is only 4 hours behind Malaysian time (MYT), making it a practical voice option for regional callers.
| Channel | Contact Details | Availability |
|---|---|---|
| Live Chat | fxpro.com/contact-us or FxPro app | 24/5 (Mon-Fri, market hours) |
| Email – General | [email protected] | 24/7, replies within ~24 hours |
| Email – Accounts | [email protected] | 24/7, replies within ~24 hours |
| Email – Technical | [email protected] | 24/7, replies within ~24 hours |
| Email – Compliance | [email protected] | 24/7, 5-10 business days |
| Phone – Global | +44 (0) 203 151 5550 | 24/5 (Mon-Fri) |
| Phone – UK Reception | +44 (0) 20 7776 9720 | 7:30am-4:30pm GMT (3:30pm-12:30am MYT) |
| Phone – Dubai | +971 (0) 4 4243023 | Business hours (GMT+4, ~4 hrs behind MYT) |
| Callback Request | fxpro.com/contact-us | On demand |
Support Hours by Channel (MYT Reference)
Malaysian traders should note that the global phone line and live chat are active during market hours. The UK reception window converts to late afternoon through midnight in MYT, which suits traders who are active during the European-Asian session overlap.
| Channel | MYT Window | Notes |
|---|---|---|
| Live Chat | Mon 8:00am – Sat 8:00am (continuous) | Closes over the weekend |
| Phone – Global | Mon 8:00am – Sat 8:00am (continuous) | Best for urgent escalations |
| Phone – UK Reception | 3:30pm – 12:30am MYT | Suited for European session queries |
| Phone – Dubai | Approx. 12:00pm – 8:00pm MYT | Closest regional time zone |
| Any time | Responses on next business day |
For the fastest response, live chat typically connects within under a minute. Use email for documentation-heavy issues – for example, attaching transaction references from Maybank or CIMB transfers, or submitting screenshots of a pending withdrawal.
How to Reach Support from Your Account
The most direct route to FxPro support runs through FxPro Direct, the client portal available at direct.fxpro.com. Once logged in, traders can monitor ticket status, track verification progress, and initiate contact without navigating away from account management tools.
Before contacting support through any channel, having the following information ready will cut resolution time significantly:
- Registered account number and email address
- Platform in use (MT4, MT5, cTrader, or FxPro Edge)
- Instrument and order number (e.g., XAUUSD trade #, or USDJPY position)
- Payment method details – for MYR bank transfers, include the last 4 digits of the card or the transaction reference
- Screenshots with timestamps in MYT (e.g., "MT5 error on EUR/USD at 10:30 AM MYT")
- For verification issues: document status and ID type (passport, MyKad, or driver’s license)
Identity verification documents must be uploaded exclusively through FxPro Direct. Sending scanned documents to any email address will not trigger a compliance review – the portal is the only accepted submission route. Verification typically completes quickly, and the status is visible from the dashboard.
Common Issues and Self-Service
A large share of account queries can be resolved without contacting support directly. The FxPro Help Center at fxpro.com/help-section/faq covers account setup, platform configuration, deposit and withdrawal procedures, and verification steps in detail.
For traders experiencing platform-related questions – such as setting up an Expert Advisor on MT4 or configuring a cBot on cTrader – the How-To Guides section at fxpro.com/help-section/how-to-guides provides step-by-step walkthroughs. The FxPro Calculator tool also handles margin, pip value, and swap fee calculations directly, removing the need to contact support for routine trading math.
Escalation timelines follow a structured process. Technical issues affecting multiple users are typically addressed within 2 to 4 hours. Account disputes take 3 to 5 business days. Compliance-related matters, such as document reviews or account restrictions, may require 5 to 10 business days. If a ticket has not received a response within the stated window, follow up via [email protected] with the original ticket number included.
For urgent situations – such as an inability to close open positions or a discrepancy exceeding $1,300 – use live chat or phone and state "Emergency" along with the account number at the start of the conversation.
Regional Support Considerations
FxPro does not maintain a Malaysia-specific support line, but the platform does accommodate local trading conditions. Islamic (swap-free) accounts are available for traders who require Sharia-compliant terms. Leverage on forex pairs reaches up to 1:500, and accounts can be denominated in MYR.
When contacting support, specifying Malaysia as the country of residence allows agents to apply region-relevant guidance – particularly for deposit and withdrawal queries involving local banks or e-wallet providers. Payment method availability in Southeast Asia differs from European markets, and mentioning the specific method (for example, a local bank transfer or USDT crypto deposit) helps agents route the query to the appropriate team faster.
The FxPro Contact Us page at fxpro.com/contact-us is the central hub for initiating any support request, whether by chat, callback, or email. Traders registered under the Bahamas entity can also reach the SCB-regulated office at +1 242 603 2222.
Official Social Media Channels
FxPro maintains an active presence across major social platforms. These channels are primarily used for market updates, platform announcements, and educational content – they are not monitored for individual account support queries.
- Facebook: facebook.com/FxPro
- Twitter / X: twitter.com/FxPro
- Instagram: instagram.com/fxpro
- YouTube: youtube.com/FxPro
- LinkedIn: linkedin.com/company/fxpro
For account-specific matters, always use the official contact channels listed above rather than social media messages. FxPro will never request account credentials or personal documents through social platforms.
FAQ
Does FxPro have a local phone number for Malaysian traders?
No dedicated Malaysian number exists. Traders in Malaysia can use the global English line at +44 (0) 203 151 5550 (available 24/5) or the Dubai line at +971 (0) 4 4243023, which operates in a time zone approximately 4 hours behind MYT. Both lines handle account and trading queries in English.
What is the fastest way to get support during the Asian trading session?
Live chat at fxpro.com/contact-us typically connects in under a minute and operates 24/5 during market hours. During the Asian session, this is the most reliable channel since the UK reception line only opens from 3:30pm MYT onward.
Can Malaysian traders submit verification documents by email?
No. All identity and residence documents must be uploaded through the FxPro Direct portal at direct.fxpro.com. Documents sent to any email address are not processed by the compliance team. Accepted documents include a valid passport, MyKad, or driver’s license, plus a recent proof of residence if requested.
How should a trader reference the FxPro Contact Us page when following up on an unresolved ticket?
When following up, email [email protected] and include the original ticket number in the subject line. Providing the account number, a brief description of the issue, and the date of the original contact helps agents locate the case without delays.
Is there Bahasa Malaysia support available through FxPro?
The research data indicates that support during Asian business hours includes Bahasa Malaysia assistance. For guaranteed English-language support at any time, live chat and the global phone line are the most consistent options.
How long does FxPro take to respond to a deposit or withdrawal query from Malaysia?
Email responses generally arrive within 24 hours on business days. For deposit or withdrawal queries involving local bank transfers, include the transaction reference, the payment method used, and the last 4 digits of the card or account. This reduces back-and-forth and speeds up the review process.
What should a trader do if they suspect unauthorized access to their FxPro account?
Contact FxPro immediately via live chat or phone, state "Emergency" at the start of the conversation, and provide the account number. Do not share passwords or respond to unsolicited calls or emails claiming to be from FxPro – report any suspicious contact through the official channels at fxpro.com/contact-us.
